Late Notice Policy
Late Notice Policy
At Healthy Connections Clinical Psychology, we value your time and the time of our dedicated professionals. To ensure the best experience for all our clients and therapists, we have established a Late Notice Policy.
Policy Overview
Appointments are a critical part of your therapy journey and are essential to your therapeutic progress. Our team of therapists invest in preparing for your sessions to provide the highest level of care. We understand that unforeseen circumstances can arise, and we aim to accommodate your needs. However, last-minute cancellations, rescheduling, or no-shows have a significant impact on both clients and therapists.
Late Notice Fees
Monday Appointments | Tuesday – Friday Appointments | ||
Received after 5:30pm the preceding Friday | 100% fee applied | Less than 24 hours’ notice | 100% fee applied |
Received between 12pm – 5:30pm the preceding Friday | 50% fee applied | 25 – 36 hours’ notice | 50% fee applied |
Received prior to 12pm the preceding Friday | No fee applied | More than 36 hours’ notice | No fee applied |
Why It Matters
Late notice cancellations have an impact on three important aspects:
- The Client: Late notice can potentially disrupt your therapy momentum and delay your therapeutic progress. Consistency in therapy sessions is crucial for achieving your goals.
- Other Clients: When appointments are cancelled or rescheduled at the last minute, another client, possibly on a waiting list, could have benefitted from that session time. We strive to accommodate as many clients as possible, and late notice affects the availability of services for others.
- The Therapist: Our therapists invest in preparing for each session. When late notice leads to cancelled sessions, it not only affects their schedules but also their ability to provide the best possible care to all clients.
Exceptions
We understand that there may be exceptional circumstances beyond your control. If you experience an emergency (such as a death in the family or hospitalisation) that prevents you from attending your appointment, please contact our Client Care team as soon as possible to discuss the situation.
How to Avoid Late Notice Fees
To avoid late notice fees, we kindly request that you:
- Provide notice outside of the timeframes listed above for cancellations or rescheduling.
- Make every effort to attend your scheduled appointments on time.
- If you are unable to attend your appointment, contact our Client Care team as soon as possible to reschedule or discuss any concerns.
Appointments may be cancelled or rescheduled via email (admin@hccp.com.au), voicemail or telephone (02 4739 9786), or text (0400 458 498). Email and SMS reminders are sent as a courtesy but may not be reliable. You remain responsible for keeping track of your appointments.